Overview
Making Legends operates licensed amusement machines across Georgia. Play funds scholarships. The business only works if leadership knows how the network is performing, and if the field can keep locations compliant and machines earning.
The official numbers lived in a state reporting portal. There was no simple way to get them into a system the company owned. Each morning, someone had to log in, download reports, and assemble a picture of the business by hand. That was too slow for the C-suite and investors, and too disconnected from routes, service calls, and location managers.
Every morning
Company-wide numbers for executives and investors
Same day
Location, machine, and route insight for operations
On site
Field techs close jobs and compliance in one form
Non-Technical Details
We built one system that serves two audiences from the same numbers.
For the C-suite and investors
A daily picture of the network: revenue, how locations compare, where machines are adding or leaving, and whether cohorts are holding performance.
High-level enough for a board or investor update. Detailed enough to ask “why did this region move?” without waiting a week for a spreadsheet.
For day-to-day operations
The same numbers power the people who run the business: which locations need a visit, which machines underperform, and whether a service call is closed and compliant.
Customers, locations, machines, and routes live in one place. Field techs submit a job-completion form from the floor. Location contacts get weekly commission totals.
What the analysis answers
| Question | Who uses it |
|---|---|
| How did the network perform yesterday, this period, versus last? | CEO, finance, investors |
| Which types of locations and machines are carrying the business? | Leadership, product, buying |
| Where did machine counts change, and is that a risk? | Operations, C-suite |
| Which locations are in a strong or weak cohort? | Leadership, route managers |
| Which games and manufacturers earn more in which rooms? | Operations, placement decisions |
| Was yesterday's service visit completed and compliant? | Field ops, location managers |
Technical Details
The platform is an operating system for the network: ingest the official numbers automatically, keep location and machine records current, and put the same source of truth in front of executives and the field.
Automatic daily data
Reports the company already has the right to pull are collected every morning, checked, and loaded into one place so the dashboard is current without a staff member assembling it.
Executive dashboards
Finance, continuity, cohorts, manufacturer and game mix, history, and a map-based war room so leadership can brief investors from the same source ops uses.
Operating system for the field
Location and machine records, a job-completion form with photos and compliance checks, and a record on the location so a manager can confirm the work with the customer.
A single story of the business
Executives, investors, route staff, and technicians no longer work from different spreadsheets. The morning number and the afternoon service call refer to the same network.
How the pieces connect
- Licensed report intake – The company’s own portal account is used to collect the reports it is already entitled to download. Each pull is validated before it lands in the system of record.
- Network data model – Customers, locations, machines, and routes are kept in one place, so a change in machine count or a closed service call shows up in the same picture leadership sees.
- Analytics for the morning meeting – Period comparisons, location and machine mix, cohort performance, and a map-based view of the network give executives a briefing they can take to investors the same day.
- Field close-out – Technicians complete jobs on site with photos and compliance checks. Location contacts receive weekly commission totals tied to the same records.
Measuring Success
The measure of the work is whether the business can run from one picture of the network:
- No more morning report pull – Leadership and investors see yesterday’s performance without someone assembling a spreadsheet.
- Same-day operational insight – Route staff can see which locations and machines need attention before the day is gone.
- Closed, compliant field work – Service visits are completed, photographed, and confirmed against the location record.
- One source of truth – The number in the executive briefing and the number on the route are the same number.
In one sentence
We gave a scholarship-funded operator a daily, trusted view of the business for leadership and investors, plus the same system the team uses to run locations, machines, and field work.
About The Customer
Making Legends is a licensed amusement operator in Georgia. Play on its machines funds scholarships. The company depends on a clear view of network performance and a field team that can keep locations compliant and machines earning, without waiting on a manual report.